Privacy Policy
We respect your privacy and take protecting your personal information seriously. This policy explains what data we collect, why we need it, and how we keep it safe.
Last Updated: 15 March 2025. This privacy policy applies to all services provided by mylentirova and reflects current Australian privacy legislation.
Who We Are and What This Covers
mylentirova operates from 228 Marius St, Tamworth NSW 2340, Australia. We provide financial team motivation services and educational resources to Australian businesses. This policy covers all personal information we collect through our website, email communications, and direct interactions with our clients.
When we say "personal information," we're talking about data that identifies you as an individual. Could be your name, email, phone number, or details about how you use our services. We only collect what we actually need to provide value to you.
Information We Collect
Information You Give Us Directly
Most of what we know about you comes from forms you fill out or emails you send. Pretty straightforward stuff. When you contact us or sign up for our programs, you might provide:
- Your name and business role
- Email address and phone number
- Company name and industry sector
- Team size and organizational structure
- Specific challenges you're facing with team motivation
- Payment details when enrolling in paid programs
We also collect information during consultations and workshops. Notes from those sessions help us tailor our approach to your specific situation. That said, we only write down what's relevant to helping your team succeed.
Technical Information We Gather Automatically
Like most websites, ours collects some technical data when you visit. This includes your IP address, browser type, device information, and which pages you look at. We use this to understand how people use our site and to fix things when they break.
We don't use invasive tracking or sell your browsing data to third parties. The technical information we collect stays with us and helps improve your experience on our site.
How We Use Your Information
Everything we collect serves a purpose. We're not gathering data just to have it sitting around. Here's what we actually do with your information:
- Respond to your inquiries and provide the services you've requested
- Send program materials, resources, and educational content you've signed up for
- Process payments and maintain accurate financial records
- Improve our programs based on feedback and usage patterns
- Send occasional updates about new resources or programs (you can opt out anytime)
- Comply with Australian tax and business regulations
We also use aggregated data to understand broader trends. For instance, if many clients struggle with the same motivation challenge, we might develop new content addressing that issue. But this analysis never reveals individual identities.
Legal Basis for Processing Your Data
Under Australian privacy law, we need a legitimate reason to process your personal information. Most of the time, we're processing your data because:
- You've given us consent: When you fill out a form or sign up for something, you're agreeing to let us use that information for the stated purpose
- We have a contract with you: If you've enrolled in a paid program, we need your information to deliver that service
- We have legitimate business interests: Like improving our services or preventing fraud
- Legal obligations require it: Tax records, for example, must be kept for seven years in Australia
Sharing and Disclosure
We don't sell your personal information. Period. But we do share it with a small number of service providers who help us run our business:
| Service Provider Type | Purpose | Data Shared |
|---|---|---|
| Payment processors | Handle financial transactions | Name, payment details, transaction amounts |
| Email service providers | Send newsletters and program updates | Email address, name, subscription preferences |
| Cloud hosting services | Store website and business data | All data collected through our website |
| Accounting software | Maintain financial records | Name, contact details, payment history |
All these providers are contractually obligated to protect your information and can only use it for the specific purposes we've authorized. We choose providers who meet Australian privacy standards.
We may disclose your information if required by law, such as in response to a court order or legitimate law enforcement request. We'll notify you if this happens unless legally prohibited from doing so.
Data Storage and Security
Your information is stored on secure servers in Australia. We use industry-standard encryption for data transmission and storage. Our systems are regularly updated and monitored for security vulnerabilities.
That said, no system is completely bulletproof. We take reasonable precautions, but we can't guarantee absolute security. If you notice anything suspicious with your account or information, let us know immediately.
How Long We Keep Your Data
We hold onto your information for as long as you're actively using our services, plus a reasonable period afterward. Here's roughly what that looks like:
- Active client data: Kept for the duration of your engagement plus 2 years
- Financial records: Retained for 7 years as required by Australian tax law
- Marketing communications: Kept until you unsubscribe
- Website analytics: Aggregated data retained indefinitely, individual data for 26 months
Once we no longer need your data, we securely delete or anonymize it. Anonymized data can't be traced back to you and may be kept for research or statistical purposes.
Your Rights and Choices
You have significant control over your personal information. Under Australian privacy legislation, you can:
- Access your data: Request a copy of the personal information we hold about you
- Correct inaccuracies: Ask us to update or fix incorrect information
- Request deletion: Ask us to delete your data (subject to legal retention requirements)
- Withdraw consent: Opt out of marketing communications or other consent-based processing
- Object to processing: Challenge how we use your information in certain circumstances
- Data portability: Receive your data in a commonly used format for transfer elsewhere
To exercise any of these rights, email us at info@mylentirova.com or call +61402447175. We'll respond within 30 days. If your request is complex or we're dealing with multiple requests, it might take a bit longer, but we'll keep you updated.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any newsletter. This won't affect essential communications about services you've already purchased.
Cookies and Tracking Technologies
Our website uses cookies – small text files stored on your device. Most are essential for the site to function properly. Others help us understand how visitors use the site so we can make improvements.
We use three types of cookies:
- Essential cookies: Required for basic site functionality like security and navigation
- Performance cookies: Help us understand which pages are popular and how visitors move through the site
- Functional cookies: Remember your preferences and settings between visits
You can control cookies through your browser settings. Blocking essential cookies might affect how the site works, though.
Third-Party Links and Services
Our website might link to external resources or partner sites. Once you leave our site, we can't control how those third parties handle your information. They have their own privacy policies, which you should review before sharing personal data.
We try to only link to reputable sources, but we're not responsible for the privacy practices of external websites.
Children's Privacy
Our services are designed for business professionals and team leaders. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us so we can delete it.
International Data Transfers
We primarily operate within Australia and store data on Australian servers. Some of our service providers may have servers overseas. When data is transferred internationally, we ensure appropriate safeguards are in place to protect your information according to Australian standards.
Changes to This Policy
We review and update this privacy policy periodically. If we make significant changes that affect how we handle your information, we'll notify you by email or through a prominent notice on our website.
The "Last Updated" date at the top of this page shows when we last revised the policy. We encourage you to check back occasionally to stay informed about how we protect your data.
Australian Privacy Principles Compliance
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. These principles govern how we collect, use, store, and disclose personal information, as well as how you can access and correct your information.
If you have concerns about how we handle your personal information, you can lodge a complaint with us. We'll investigate and respond within a reasonable timeframe. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).